Core Services

The NBRA has an ever-expanding collection of business benefits and expert advice to offer its members. Just what you would expect from the largest independent motor trade organisation in Britain.

(You can click on a service below to be directed)

Helpline and Advice

HR Toolkit

Legal Advice

Conciliation and Arbitration



Our helpline is the point of contact if you need free help and advice on any automotive related issue. We have the knowledge to help you resolve your problem.

As part of your membership we encourage you to utilise our expert advice whenever possible. We are here to help you; all you need is your membership number.

  • Open 8.30-5.30 Monday – Friday
  • Friendly and approachable staff – Our helpline experts are passionate about their craft to the industry and want to help you solve your problems.
  • HR/Health & Safety/ Conciliation/ Arbitration/ Legal/ MOT – We have experts across all fields of the automotive industry to answer your questions.


hr toolkit

With employment law becoming more complex and changing frequently, it can be difficult keeping up-to-date and ensuring compliance with the legal requirements placed on employers.

RMI HR gives you step-by-step guidance in every aspect of personnel via your PC. You get the facts and forms you need at the click of a mouse and advice on how to use them at the same time. And when you need detailed or emergency assistance, you can pick up the phone to the HR helpline.

If you are a member of the RMI you can access the online HR documents by logging into our websites member area.

RMI Member area

RMI HR covers:

  • Recruitment & Selection
  • Induction
  • Performance Management
  • Health & Safety
  • Helpline support


Legal Advice

The RMI Legal Advice team is there to offer guidance and reassurance on a wide range of essential topics, including employment, commercial, contract and consumer law.

Level One – No Cost

  • Provision of the web based HR toolkit.
  • Provision of the legal helpline number that can provide assistance on HR and commercial law.
  • Assistance with drafting documents in relation to HR and commercial law issues.
  • Assistance is given by a dedicated team of solicitors/barristers.

Level Two – Preferential Rates

  • Pay as you go basis.
  • Discounted fixed rate if case moves into litigation.
  • Charges are agreed directly with the member and legal team before any work is carried out.


conciliation and arbitration

Received a complaint from a customer and not sure how to handle the situation?

The RMI National Conciliation Service can help you prevent it from detrimental dispuet and restore good customer relationships.

This key service, available through membership, provides reassurance and peace of mind to both member and consumer.

  • Promote your membership to your customers.
  • Inform your customers about the benefits of dealing with your business as a member of the RMI.
  • Advise your customers of the Conciliation and Arbitration service should need arise.
  • Solve your dispute amicably and fairly.



This site uses cookies. Some cookies are essential to ensure our website works for you in the best possible way. You may delete and block all cookies from this site, but parts of the site may not work. To find out more about cookies on this website and how to delete cookies, click here to see our cookie statement.