Why use an RMI member?
Retail Motor Industry Federation (RMI) members pride themselves on
providing high quality, value-for-money services to the motoring public.
RMI
standards help our members serve you. They are continuously reviewed
and updated to conform to changing legislation and market place
expectations.
National Conciliation And Arbitration Service
When
you deal with an RMI member you have certain advantages. For instance,
if you feel the member has not carried out his obligations to you, and
if after direct representation to him you fail to get satisfaction, you
can refer the matter to the RMI conciliation and arbitration service.
The
National Conciliation Service (NCS) team can answer questions and provide expert independent advice,
conciliation and arbitration in relation to RMI members.
Alternatively the NCS can be contacted in writing at:
The National Conciliation Service
Retail Motor Industry Federation
2nd Floor, Chestnut Field House
Chestnut Field
Rugby, Warks
CV21 2PA
RMI provides the NCS with a dedicated helpline number: 01788 538317
If
you have an issue in relation to new cars, which are covered by a
manufacturer's warranty. In such cases representation should be made to:
The Motor Industry Code of Practice for New Cars
PO Box 44755
London
SX1X 7WU
