Retail Motor Industry Federation (RMI) members pride themselves on providing high quality, value-for-money services to the motoring public.

RMI standards help our members serve you. They are continuously reviewed and updated to conform to changing legislation and market place expectations.

RMI Consumer 'Find A Service'

Consumers can also search for members via the 'Find a Service' facility on the top menu.

RMI Conciliation And Arbitration

When you deal with an RMI member you have certain advantages. For instance, if you feel the member has not carried out his obligations to you, and if after direct representation to him you fail to get satisfaction, you can refer the matter to the RMI conciliation and arbitration service.

RMI provides the National Conciliation Service (NCS) with a dedicated helpline number: 01788 538317

The NCS team can answer questions and provide expert independent advice, conciliation and arbitration in relation to RMI members.

Alternatively the NCS can be contacted in writing at:

The National Conciliation Service
Retail Motor Industry Federation
9 North Street
Rugby
CV21 2AB

If you have an issue in relation to new cars, which are covered by a manufacturer's warranty. In such cases representation should be made to: The Motor Industry Code of Practice for New Cars, PO Box 44755, London, SX1X 7WU.

Additional independent advice is available to the motorist through Motor Codes which can be contacted on 0800 692 0825