Published 07/07/2014 00:00:00 in Press Releases

The National Association of Bodyshops (NAB) has accused the Competition and Markets Authority (CMA) of failing to protect consumers in the three year investigation into the Private Motor Insurance market.

NAB has provided a formal response to the CMA’s recently released provisional decision on remedies saying the authority has:

·         Failed to address bodyshop sustainability issues to ensure future customer safety

·         Provided only piecemeal remedy solutions and not required motor insurance reform

·         Failed to satisfactorily clarify consumer entitlement at point of purchasing motor insurance and at point of claim

·         Introduced increased administration costs through the provision of replacement cars for non-fault cases

·         Avoided NAB’s proposed measures to prevent future consumer detriment

Frank Harvey, Head of NAB says: “Our submission states that CMA’s provisional remedies do not materially change our view that the tripartite relationship between consumers, insurers and repairers is unbalanced and that consumer detriment will continue unabated as a result of the dysfunctional nature of the motor insurance claims process.

“The NAB is disappointed that it has taken almost three years and considerable expense to arrive at a series of narrow, piecemeal remedies that appear to have so far focussed on nothing more than a series of “quick wins”, rather than providing the required comprehensive reform for first and third party motor insurance claims.

“We are concerned that motor insurers will continue to find workarounds as a result of CMA’s unstructured proposals and wants to see an independent industry watchdog set up to ensure consumer interests are protected at all times in future.

“We have provided a comprehensive paper to CMA outlining proposals for the establishment of a Motor Insurance Conduct Adjudicator and while CMA have taken onboard some of the suggestions contained in our submission, overall they have left many loopholes for insurers and claims management companies to continue exploiting.”

The NAB hopes that when CMA releases its final recommendations in September its concerns will have been fully addressed. 



NOTES TO EDITORS: Please click here to downalod a copy of NAB’s Response to the CMA’s Provisional Decision on Remedies.

Rupal Rawal, Communications Officer
Tel: 020 7307 3412
Mob: 07528 977 157

Press Office direct line: 020 7307 3422
Press Office fax: 020 7307 3406

Web:  Email:

The Retail Motor Industry represents the interests of operators in England, Wales, Northern Ireland and the Isle of Man providing sales and services to motorists and businesses. The RMI has a formal association with the independent Scottish Motor Trade Association which represents the retail motor industry in Scotland.

Back to Articles
Back to Articles


This site uses cookies. Some cookies are essential to ensure our website works for you in the best possible way. You may delete and block all cookies from this site, but parts of the site may not work. To find out more about cookies on this website and how to delete cookies, click here to see our cookie statement.