Published 10/06/2014 00:00:00 in Press Releases

In the first of a series of surveys around the campaign of ‘Treating Bodyshops Fairly’, the National Association of Bodyshops (NAB) has analysed the first section of its opinion survey on insurers.

Section one, which investigates the perception of bodyshops around certain activities and the priorities of insurers in general, asked four questions to define how, in their experience, consumer and repair interest determined insurer processes.

In response to section one of the NAB insurer opinion survey, Frank Harvey, head of the NAB made the following comments, “The objective of this series of NAB surveys is to gather relevant information on the true opinions from bodyshops on key issues which affect the sector.

“As the leading not for profit trade association for the vehicle body repair sector, we at NAB will be analysing the results of these surveys to establish an up-to-date picture of industry views and concerns so we can continue to represent our member’s needs.

“The analysis of this section gave a clear indication of respondents’ attitudes towards insurers’ activities and priorities in the body repair sector.

“It’s reassuring to see that some of the results, particularly with question one and two, support the views which have been communicated in the latest Competition and Market Authorities (CMA) hearing notes into the Private Motor Insurance Market Investigation (PMIMI)”.

The NAB will be releasing the final two sections analysis of the opinion survey regarding insurers over the course of this month.

The next NAB opinion survey which looks at courtesy cars is live and ready for opinions from the industry. Harvey commented, “Input from the body repair sector is vital to ensure we have a truly reflective picture of the issues that are experienced around courtesy cars.

“These views will allow us to formulate a concise argument which can be brought to the attention of those who benefit from courtesy cars – the insurers”.

To complete the survey, please click here.



NOTES TO EDITORS: Click here to downaload and read the analysis of section one.

Rupal Rawal, Communications Officer
Tel: 020 7307 3412
Mob: 07528 977 157
Press Office direct line: 020 7307 3422
Press Office fax: 020 7307 3406

Web:  Email:

The Retail Motor Industry represents the interests of operators in England, Wales, Northern Ireland and the Isle of Man providing sales and services to motorists and businesses. The RMI has a formal association with the independent Scottish Motor Trade Association which represents the retail motor industry in Scotland.

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