Published 19/06/2014 00:00:00 in Press Releases

In the first of a series of surveys around the campaign of ‘Treating Bodyshops Fairly’, the National Association of Bodyshops (NAB) has analysed the second section of its opinion survey on insurers.

Section two, which investigates the relationships between bodyshops and insurers, asked 5 questions to help understand how bodyshops perceive their relationships with insurers.

You can read the analysis in section two in the attached PDF document.

In response to section two of the NAB insurer opinion survey, Frank Harvey, Head of the NAB, made the following comments, “The analysis of this section provides a useful picture of how our respondents see their relationships with the insurers, to whom they provide a vital service.

“It would appear from the responses received, that insurers have a clear position of dominance over repairers and that this could enable them to apply unfair terms on repairers.

“These results add further weight to our campaign for ‘Treating Bodyshops Fairly’. However, we would also take this opportunity to applaud those insurers out there who have, within their contract with repairers, scope for some negotiation.

“Going forward, we anticipate these insurers will be the ‘Customers of choice’ with bodyshops as and when repair capacity is stretched. This section also highlights the depth of feeling within the sector.

“We are in a time of change within the sector. With the CMA’s Private Motor Insurance market investigation soon to arrive at its final remedies, and the FCA having greater focus on ‘Treating Customers Fairly’, the insurance industry has never been in such a spot light.

“As the UK’s leading not-for-profit trade association for body repair sector, we will be utilising the outputs from this series of surveys to provide a clear view of the depth of feeling held by bodyshops on a number of issues effecting them and consumers, when dealing with insurance claims for damaged vehicles”.

The NAB will be releasing the last section of their opinion survey regarding insurers before the end of June, and would also ask bodyshops to keep an eye out for their future surveys to ensure a true understanding of the issues they face on a daily basis can be analysed.

The NABs current survey which closes on the 30 June, seeks to understand the issues faced by repairers in relation to the provision of courtesy cars.

To complete the survey, please CLICK HERE



NOTES TO EDITORS: Please click here to download a PDF of the NAB Section two analysis.

Rupal Rawal, Communications Officer
Tel: 020 7307 3412
Mob: 07528 977 157
Press Office direct line: 020 7307 3422
Press Office fax: 020 7307 3406

Web:  Email:

The Retail Motor Industry represents the interests of operators in England, Wales, Northern Ireland and the Isle of Man providing sales and services to motorists and businesses. The RMI has a formal association with the independent Scottish Motor Trade Association which represents the retail motor industry in Scotland.

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