Published 10/04/2014 00:00:00 in Press Releases

The National Association of Bodyshops (NAB) is to begin a campaign aimed at rebalancing relationships in the body repair industry.

With the rallying call, ‘Treating Bodyshops Fairly’, NAB aims to reach out to car insurers and claims management companies to ensure Competition and Market Authority (CMA) remedies, aimed at rebuilding consumer confidence in the motor insurance market can be met.

NAB has concerns that bodyshops may not be able to meet consumer needs in the future owing to unsustainable returns on investment.  Frank Harvey, Head of NAB, wants to see an urgent improvement in relationships in the sector.

He comments, “It is imperative that insurers treat bodyshops fairly to ensure the sector has sufficient revenue to reinvest to meet the escalating needs of consumers, and provide for future technology, training and skills requirements.

“For too long targets set by most work providers have been purely cost driven which the Authority investigations have revealed have provided unsatisfactory outcomes for consumers. It cannot continue”.

NAB has made numerous submissions to the Competition and Market Authority (CMA)’s three year investigation into the private motor insurance market.  Throughout, NAB has promoted the requirement for a pan-industry adjudicator - an Independent Lead Body - to uphold legal, ethical and moral behaviour in the sector.  The Authority has now asked NAB to scope out its ideas for such an industry watchdog.

Harvey continues, “We are delighted to have been given the opportunity to amplify our vision for an Independent Lead Body. Given the continued capacity for the creative and opportunistic conduct of some motor insurers and other stakeholders involved in our industry, the requirement for an independent adjudicator to define and enforce market rules is now a must”.

The CMA will publish its final report and recommendations for the private motor insurance market in September 2014.

Meanwhile NAB is to undertake a series of quarterly surveys to gauge bodyshop sentiment towards relationships with car insurers and claims management companies.  It will publish a series of league tables together with commentary outlining good and bad practices reported by bodyshops. 

Commenting on the new initiative Frank Harvey says, “Outputs from these surveys will be used in our ongoing dialogue with the CMA once their investigation is completed. They will also be a key performance indicator component in NAB’s Independent Lead Body proposals”.

Please forward any examples of good and bad practices operating in the body repair industry in confidence to




Rupal Rawal, Communications Officer
Tel: 020 7307 3412
Mob: 07528 977 157
Press Office direct line: 020 7307 3422
Press Office fax: 020 7307 3406

Web:  Email:

The Retail Motor Industry represents the interests of operators in England, Wales, Northern Ireland and the Isle of Man providing sales and services to motorists and businesses. The RMI has a formal association with the independent Scottish Motor Trade Association which represents the retail motor industry in Scotland.

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