NAB voice concerns over vehicle inspection report

Published 31/10/2013 00:00:00 in Press Releases

“Whilst the National Association of Bodyshops (NAB) welcomes the MSX International overview of vehicle inspection, we are extremely concerned with some of its findings” said Frank Harvey, Head of NAB.

The Competition Commission today published a report by MSX International on vehicle inspection as part of the Commission’s investigation into the private motor insurance market.

The report states that the objectives of the assessments were to look into the quality of repairs which have been made on vehicles which have been involved in accidents by comparing the pre-accident condition with the post-accident condition.

Harvey continued “The report comes after initial findings from the Competition Commission that suggested significantly larger numbers of satisfied policy holders. Therefore NAB believe that the report’s findings need to be quantified.

“NAB believe that a much larger sample of post repair inspections need to be analysed so further and more definitive conclusions can be reached. We also believe that it is critical that written off vehicles that have subsequently been returned to the roads should be included within any further post-repair inspection sampling.

“We urge the Competition Commission to facilitate a meeting of interested parties to discuss the report’s findings. In particular to understand the technical output relating to repair methods and to better understand the wider commercial dynamics that may be driving incorrect behaviours including an examination of insurers’ approved repairer contracts and selection criteria.”





  • The report is part of the Competition Commissions ongoing investigation into the Private Motor Insurance Sector. NAB believe this investigation will result in consumers’ interests being fully safeguarded by all parties involved in the settlement of motor insurance claims. NAB are committed to playing their part to ensure the central focus of all changes that result from the Competition Commission’s investigations are implemented.


  • NAB also believe that a number issues relating to market dysfunction have either been left, as yet, unanswered by the Competition Commission’s wider investigation or have not been considered detrimental at this time. These matters could have the capacity to lead to consumer detriment in the future. Therefore NAB continue to lobby for  a pan-industry adjudicator, similar to that recently appointed for the supermarket sector. This adjudicator would act to address specific market concerns, to oversee any outcomes of the Competition Commission’s investigation and to prevent future car insurance market dysfunction.



  •  For further information or to arrange an interview please contact the press office. 

Keely Scanlan, Press Officer
Tel: 020 7307 3410
Mob: 07825097697
Press Office direct line: 020 7307 3422
Press Office fax: 020 7307 3406

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The Retail Motor Industry represents the interests of operators in England, Wales, Northern Ireland and the Isle of Man providing sales and services to motorists and businesses. The RMI has a formal association with the independent Scottish Motor Trade Association which represents the retail motor industry in Scotland.

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