OPINIONS OF INSURERS ANALYSED IN THE FINAL SECTION OF THE NAB SURVEY INTO INSURERS

Published 01/07/2014 00:00:00 in Press Releases

The National Association of Bodyshops (NAB) has released the final section analysis of its survey into the industry’s perception of insurers.

The final section of the survey which contains three questions looks at the industry’s general opinion of insurers. You can view it by clicking here

Frank Harvey, Head of the NAB commented, “This final section appears to confirm the feedback we have been receiving from our regional roadshows regarding  which insurance companies are considered to be ‘The Good Guys’.

“The survey clearly points out several insurance companies which given the choice, respondents would prefer not to work with.

“We hope these particular companies take note of the way in which they are perceived, and seek a less contentious way of operating.

 “It’s encouraging to see that there are a small number of insurers which our respondents are happy to work with, however, it appears a significant number feel that insurers cannot be trusted”.

The NAB opinion survey into insurers ran for the month of April and was analysed in three sections - Insurer activities and priorities, insurer relationships with bodyshops and bodyshops opinions of insurers.

Harvey continued, “The results from this survey show that there are clear issues with the perception of insurers from bodyshops, and it is up to us as an industry to improve these perceptions.

“We feel this can be achieved by means of an independent body to oversee relationships and behaviours in the industry, so both bodyshops and insurers can work together in tandem to improve the sector for the benefit of our mutual customers.

“We would like to thank everyone for taking the time to complete the survey.”

 

ENDS

NOTES TO EDITORS: Please click here to download a PDF of the NAB Section three analysis.

Rupal Rawal, Communications Officer
Tel: 020 7307 3412
Mob: 07528 977 157
Press Office direct line: 020 7307 3422
Press Office fax: 020 7307 3406

Web: www.rmif.co.uk  Email: rupal.rawal@rmif.co.uk

The Retail Motor Industry represents the interests of operators in England, Wales, Northern Ireland and the Isle of Man providing sales and services to motorists and businesses. The RMI has a formal association with the independent Scottish Motor Trade Association which represents the retail motor industry in Scotland.

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