The Independent Garage Association (IGA) is introducing the Trust My Garage £1,000 Guarantee, which gives financial reassurance to consumers who have service and repair work carried out by a Trust My Garage (TMG) member.
TMG is a Chartered Trading Standard Institute (CTSI) approved code under the Consumer Codes Approval Scheme.
Terry Gibson, Head of Member Services commented, “We know our members are the best and with this guarantee we are wholeheartedly supporting the quality and value of their service to consumers.
“In the event of a dispute where the consumer is judged to be in the right by TMG’s Alternative Dispute Resolution (ADR) provider, the National Conciliation Service, the IGA will guarantee payment of any financial award up to £1,000 where the garage is unable to meet its obligation to the consumer.
“Not only does TMG have the backing of the CTSI through its code scheme, by financially backing our members in this way, we can support the sector and continue to raise the consumer perception of independent garages.”
The Trust My Garage £1,000 Guarantee scheme will come into force on 1 March 2017. Further details of the scheme and the conditions that apply can be found on the TMG website
TMG currently has over 2,800 members. Each new member is put through a comprehensive site audit which it must pass in order to be able to display the TMG badge.
Consumers can search for their nearest TMG member at www.TrustMyGarage.co.uk.
NOTES FOR EDITORS:
Terry Gibson, Head of Member Services is available for interview.
About the RMI
The Retail Motor Industry represents the interests of operators in England, Wales, Northern Ireland and the Isle of Man providing sales and services to motorists and businesses. The RMI has a formal association with the independent Scottish Motor Trade Association which represents the retail motor industry in Scotland.