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NFDA publishes member guidance on online vehicle sales, delivery and ‘click and collect’

NFDA 10/11/2020

Following the latest Government guidance stating that all non-essential physical retail, including car showrooms, are to close during the four week lockdown in England, the National Franchised Dealers Association (NFDA) has shared with its members guidance on the online sales of vehicles and the implications for delivery and ‘click & collect’.


The NFDA’s briefing document has been prepared by TLT Solicitors to cover a number of aspects that are relevant to dealers, particularly where the Government guidelines may be open to different interpretations by enforcement authorities.


The document is intended to clarify as far as possible the current position surrounding requirements and restrictions relating to vehicle selling, transportation and distribution in England.


The NFDA briefing document provides advice to dealers and outlines the implications for businesses in the following areas:


  • Vehicle sales and car repairs
  • Remote purchasing of vehicles: delivery and ‘click & collect’
  • Part exchanges
  • Test drives
  • Suggested hygiene and social distancing measures

Currently, the Government guidance states that all non-essential physical retail establishments, which includes vehicle showrooms, are to close during the four-week lockdown in England. These venues can continue to operate click-and-collect (where goods are pre-ordered and collected without the customer having to “enter inside” the dealership premises) and deliver purchased vehicles and accessories to customers.


Car repair and MOT services fall within a list of exceptions and are permitted to stay open. With regard to vehicle servicing, the briefing document says ‘people are allowed to travel if it is reasonably necessary to obtain services from a business, so this would include assessment and repairs for any serious or dangerous problems with their car’.


The suggested hygiene and social distancing measures listed in the document apply where goods are being delivered or collected, and where any necessary repair or maintenance services are being provided.


Sue Robinson, NFDA Chief Executive, commented, “It is vital that franchised dealers handle sales and delivery processes in a manner that is safe and compliant with all COVID-19 related health and safety requirements.


“Businesses must continue to follow the Government’s guidance. Our briefing document on online sales is intended to clarify any possible confusion and provide our members with advice and recommendations.


“NFDA members who have not yet received the document should contact us and we also continue to encourage dealers to get in touch with us directly for any assistance they need as advice may change on a case by case basis”.






NFDA members who have not yet received the briefing document should email


Gabriele Severini, NFDA Communications Manager

Tel: 0207 307 3423

Mob: 07880 039 897

Press Office direct line: 020 7307 3422

Web: Email:

 The National Franchised Dealers Association (NFDA) is the trade association representing franchised car and commercial vehicle dealers in the UK. The automotive retail sector is one of the pillars of the UK economy, it has a turnover of around £200 billion and employs 590,000 people. There are about 4,500 automotive franchised retailer outlets in the UK.

NFDA is the voice of automotive retailers.

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About the RMI

The Retail Motor Industry represents the interests of operators in England, Wales, Northern Ireland and the Isle of Man providing sales and services to motorists and businesses. The RMI has a formal association with the independent Scottish Motor Trade Association which represents the retail motor industry in Scotland.